Ascot Racecourse

Ascot Racecourse

Case Study

Ascot Racecourse

Ascot Racecourse

Roof Refurbishment with M&E Enclosure Rebuild 

Stadium Support Services was appointed by Ascot Racecourse to carry out a full refurbishment of the Pavilion roof. This followed a detailed condition survey which identified urgent works to both the flat and slate-pitched roofs, alongside the removal and replacement of plant housing and walkways.

The Challenge

The project took place in a live venue with tight weather windows and active event scheduling. Key challenges included shutting pedestrian areas, removing plant equipment and housing, and lifting materials by crane. All roofing works were weather-dependent, requiring flexible planning and close coordination with the venue team.

Scope of Work
  • Decommissioning of plant disconnection and removal of M&E

  • Flat roof replacement removal of grating and walkway, installation of new Renolit roof

  • Pitched roof replacement strip existing slate, install Canadian Glendine slate

  • M&E plant enclosure fabricate and install rolled steel and box profile sheeting

  • Crane lifting services full lift management for plant and materials

  • Reconnection of plant and handover to client

The Solution

Our team planned works around events and weather, maintaining constant site communication. Crane lifts, roofing and M&E works were safely coordinated, and each phase was delivered without disruption. The project was completed on time, on budget and to a high standard.
“This was a complex project with several moving parts, and the Stadium Support Services team managed it very well from start to finish. Their planning, communication, and on-site coordination were solid throughout, particularly given the challenges of working around events and the weather. They kept us informed at each stage and completed the project on time and to a high standard. We’re very pleased with the end result.”

Hours

300sqm
Pitched Roof

SQM

50sqm
Flat Roof

SQM

50+
Crane Lifts

Hours

150+
Working Days

QPR,  Loftus Road, London

QPR, Loftus Road, London

Case Study

QPR, Loftus Road, London

QPR, Loftus Road, London

Installation of Custom, Anti-Slip Step Nosing

Enhancing fan safety with bespoke anti-slip tread at Loftus Road stadium 

Under our Facilities Management contract with Queens Park Rangers (QPR), Stadium Support Services partnered with Thermagrip to install anti-slip step plates throughout the summer off-season within the seating bowl at Loftus Road stadium.

Challenge

As part of QPR’s major renovations to the club, the anti-slip project coincided with seasonal pitch works by Whitehorse Contractors, involving drainage and returfing. This meant that a section of the grandstand was to be temporarily removed for machinery access. As a result, we faced a narrow window to undertake the following scope of work for this project:

Temporary Grandstand Relocation:

Our logistics team efficiently moved the lower grandstand to our yard, allowing the pitch-related work to proceed. In preparation for the forthcoming anti-slip installation, the grandstand underwent a thorough clean, sandblast, and anti-rust treatment. The grandstand was then returned to its original location.

Anti-Slip Installation:

To ensure fan safety was the top priority, we installed a long-lasting and patented custom anti-slip step-nosing system in partnership with Thermagrip.

A detailed site survey was conducted to create custom step plates for each individual step, ensuring a perfect fit and full adherence to DDA regulations would be achieved.

The system uses a 5mm aluminium checker plate with 50mm 90-degree nosing which in turn receives a thermoplastic anti-slip treatment. The result is a sturdy anti-slip surface. Additionally, all previously existing non-compliant concrete chamfers are removed from the original step.

Solution

Stadium Support Services met these challenges by constructing the hoarding in modular sections off-site, ensuring a more efficient installation within the tight timeframe.

The inclusion of fire-rated doors and glazing guaranteed compliance with safety standards. A dedicated team of 12 professionals was deployed to successfully complete the installation.

The hoarding was then painted in the Harry Potter brand’s distinctive RAL colour, creating aesthetic cohesion. Bird-proof netting was also installed as requested by the client.

Stadium Support Services showcased their expertise in overcoming multiple logistical challenges, providing a secure and efficient solution for the forthcoming Harry Potter Shop renovation.

Stadium Support Services seamlessly coordinated with other contractors involved in the pitch renovations, accommodating shifting timelines. Despite these changes, the team ensured the timely removal and reinstatement of the stand, along with the installation of the anti-slip products. Always ready to be agile and flexible despite the ever-moving parts of the project, Stadium Support Services are a pleasure to work with.”

 

Paul Sutton,
Facilities Manager, QPR

Icon - building

2.8 tonnes of checkerplate

12 sizes
of bespoke steps

Hours

188
Anit-slip step nosing installed

Kings Cross Station

Kings Cross Station

Case Study

Kings Cross Station, London

Kings Cross Station, London

Hoarding Installation

Engaged by Mitie, Stadium Support Services were tasked with installing freestanding hoarding around the Harry Potter Shop located at Kings Cross Station in preparation for significant renovations. The installation plays a critical role in ensuring the site’s safety and security for both contractors and the general public.

Challenge

The unique challenge was securing the hoarding without any fixings into the platform infrastructure, demanding a careful approach to ensure stability.

A tight six-hour access window added further complexity, requiring precise planning for an efficient installation. Additionally, adherence to health and safety protocols on the Network Rail site was a top priority throughout the project.

Solution

Stadium Support Services met these challenges by constructing the hoarding in modular sections off-site, ensuring a more efficient installation within the tight timeframe.

The inclusion of fire-rated doors and glazing guaranteed compliance with safety standards. A dedicated team of 12 professionals was deployed to successfully complete the installation.

The hoarding was then painted in the Harry Potter brand’s distinctive RAL colour, creating aesthetic cohesion. Bird-proof netting was also installed as requested by the client.

Stadium Support Services showcased their expertise in overcoming multiple logistical challenges, providing a secure and efficient solution for the forthcoming Harry Potter Shop renovation.

“We are very impressed with the approach Stadium Support Services adopted to address this unique project. Having only a 6-hour window for the overnight hoarding installation, their team opted to construct modular components off-site, resulting in a faster and more efficient installation process. We are exceptionally pleased with the quality of work delivered and their commitment to strict health and safety guidelines.”

 

Dean Sutcliffe
Account Director, Technical Services, Mitie

Icon - building

100 Sandbags

12
Team Members

Hours

6 hours
to install

Liquid

30 LINEAR SQM HOARDING

QPR, Loftus Road, London

QPR, Loftus Road, London

Case Study

QPR, Loftus Road, London

QPR, Loftus Road, London

Toilet Block Refurbishment 

QPR engaged our services to develop plans for the reconfiguration of three restroom blocks. Our goal was to optimise the layout and increase the number of sinks, cubicles, urinals, and baby change facilities within the current space of these three areas.  

Challenge

Similar to many stadiums, congestion often arises in restroom facilities. Through close collaboration with QPR, we conducted thorough surveys of all three toilet blocks. Our objective was to enhance capacity in these areas. With the projects needing to be delivered in the off-season. it meant that timelines were short to carry out the following scope of work: 

South Africa Road Upper| male Toilets:
Block B 

Total refurbishment including installation of; Anti-slip LVT flooring, waterless urinals, water-saving toilets, and bespoke corian trough vanity units with water-saving taps. The grid system ceiling was removed and cable management trays were installed. The ceiling was then painted black for an industrial feel, with suspended LED lighting added.

  • + 1 extra cubicle 
  • + 3 extra taps 
  • + 8 extra urinals 
  • + 1 baby change 

Lower Loft | Female Toilets:
Block L

Total refurbishment including installation of; Anti-slip LVT flooring, water-saving toilets, bespoke corian trough vanity units with water-saving taps, and large mirrored splashback. The grid system ceiling was removed and cable management trays were installed. The ceiling was then painted black for an industrial feel, with suspended LED lighting throughout. 

  • + 1 tap 
  • + 1 extended baby change cubicle

Lower Loft | Male Toilets:
Block L

Total refurbishment including installation of; Anti-slip LVT Flooring, waterless urinals, water-saving toilets, and bespoke Corian trough vanity units with water-saving taps. As this toilet block is based in the family zone, lower-height child-friendly sinks were installed along with more space given to toilet cubicles for parents to assist small children. 

  • + 2 extra cubicles
  • + 2 extra taps
  • + 1 baby change
  • +DDA sink

Solution

Our skilled team effectively expanded capacity in three key areas, resulting in a total increase of 3 toilet cubicles, 8 urinals, and 5 handwashing stations within the existing toilet footprint. 

In addition, we focused on sustainability by installing eco-friendly sanitaryware, hand dryers, and LED lighting, which led to reduced water and electricity usage. This approach resulted in new, efficient toilet facilities with a premium finish.

Collaborating with Stadium Support Services to enhance capacity in our toilet facilities has been fantastic The improvements are set to enhance the fan experience by reducing pinch points and wait times. As always, the team were a pleasure to work with and we are extremely pleased with the final result.

Paul Sutton, Facilities Manager, QPR

The Result

 

Hours

600 Increased visitor capacity

LED Light

25 LED Lights installed

Paint

+20 Litres of paint

LED Light

+100 Sanitary items installed

Birmingham City FC

Birmingham City FC

Case Study

Birmingham City FC

Birmingham City FC

Complete Club Refurbishment

Major pre-season refurbishment works at St Andrews stadium.

Following the acquisition of Birmingham City FC by SCL (Shelby Company Limited) in July 2023, Stadium Support Services were engaged by Ardent Sports Consultancy on behalf of BCFC to carry out 8 major refurbishment projects to the professional team areas at St Andrews.

Challenge

With the purchase of the club occurring later than planned, it left only 3 weeks until the first home fixture to complete the following works:

Home Team Dressing Room
Installation of water-resistant plasterboard ceiling complete with spotlights and floor/ ceiling concealed LED strip mood lighting.

Player’s Tunnel
Complete refurbishment including installation of 200sqm blue astroturf, redecoration throughout, and major atmospheric lighting upgrades.

Toilets
Reconfigure of space, installation of Corian trough vanity unit, waterless urinals, water-saving toilets, marble wall tiles, anti-slip flooring, and redecorating throughout.

Shower Area
Installation of moisture-resistant ceiling, IP rated down lights, 14 concealed showers, premium marble wall tiles and antislip flooring including recessed drainage.

Managers Office
Installation of bespoke breakfast bar area, upgrades to electrics, lighting and ceiling. Re-plaster and decorating throughout.

Coaches Room
Installation of 3 no. bespoke benches and cushions, LED lighting, flooring, and replaster/ decorate throughout.

Ice-Bath Room
Installation of moisture resistant ceiling, IP rated LED mood lighting, tiled walls, anti-slip flooring, and enabling works for installation of cryo units.

Medical Room
Complete refurbishment including new medical grade flooring, moisture resistant ceiling and bespoke benches.

Solution

After receiving sign-off, mobilisation commenced within 24 hours. It was essential that all materials were ordered within 48 hours to ensure delivery to the site to guarantee ontime delivery and mitigate delays. Without the time for a fully comprehensive site survey, the project had to be delivered dynamically with constant input from Stadium Support Services senior team and the client. Through precision planning, our multiskilled inhouse team simultaneously and seamlessly delivered 8 major refurbishment projects in unison, ahead of BCFCs first home game of the season.

The Result

 

Thank you all at Stadium Support Services Ltd for working so hard for us to get this over the line, we wouldn’t have been able to achieve our vision without you guys working all the hours available We really appreciate it and it’s hopefully the start of a long working relationship”

Lungi Macebo

Chief Operating Officer, BCFC

Hours

+3000 Hours worked

Hours

+500 SQM flooring

Paint

+200 Litres of paint

LED Light

100 Led lights