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Thanks for sitting down with me Joe, let’s get into it, your 90 seconds start now! As experts in stadiums, could you outline your primary areas of specialisation within this field? 

We’re a multi-faceted company that handles cleaning, maintenance, and rope access services and are uniquely positioned to tackle any project within stadium environments, no matter how complex.

Our standout strengths can be summarised in three areas: efficient fit-outs with short timelines, rapid maintenance response via agile in-house teams, and the ability to access any part of the seating bowl or grandstand, regardless of complexity, thanks to our skilled rope access division.

Can you tell us about your rope access team? 

Absolutely, our rope access division, overseen by Daniel Scott (IRATA L3), has facilitated projects like painting the grandstand metalwork under the roof at the KIA Oval and conducting maintenance on the large screen at Twickenham Stadium.

Dan and the team excel in navigating complex areas so there is nowhere they can’t get to. We also know that groundsmen prefer to avoid heavy machinery on their pitches, making rope access the perfect choice.

Is it just stadiums that you look after? 

We began almost two decades ago with a primary focus on serving stadiums. As our clients shifted across different sectors like office blocks, leisure centres, and heritage sites, we evolved alongside them.

Our expertise in meeting tight event-related timelines has played a crucial role in our success across all divisions. In truth, the services we provide aren’t significantly different— maintaining a stadium or an office block, for instance, involves more similarities than you think.

The main contrast often lies in the central feature, with a stadium featuring a pitch while an office block typically includes a courtyard.

What’s the latest at Stadium Support Services? 

We’re thrilled with the strides we’ve made this year, particularly witnessing our team’s continuous growth. This summer has been exceptionally busy, with off-season projects taking place at several UK stadiums including Wembley, QPR, and Birmingham City.

As the season gets underway, our attention turns to ensuring compliance and addressing reactive maintenance needs for all the clubs we partner with.

Can you share some highlights from the summer projects? 

This summer has proven to be our most productive yet. We’ve completed over 30 projects, which included a variety of tasks. These ranged from installing anti-slip seating bowl tread nosings at QPR to restoring colour-faded seats at Leicestershire County Cricket Club.

The scope of work extended from enhancing customer experience kiosks at Wembley to significant fit-out projects in player areas at Birmingham City FC.

Interviewed by Amy Miles, The Dugout E-Zine

With our commercial director Joseph

As the Operations Director of Stadium Support Services, I have seen first-hand the positive impact that uniforms and identity can have. Uniforms are more than just clothing – they are an essential component of creating a professional image and establishing a sense of identity for your team.

Uniforms can help to establish unity, pride and cohesion among your team. When everyone is dressed the same way, it creates a feeling of equality and reinforces the idea that everyone is working towards a common goal. This can help to improve teamwork and communication, leading to a more efficient and effective workforce.

In large venues, it can be challenging to distinguish between employees and visitors. Uniforms can really help with the easy identification of venue staff and external teams. This also helps to enhance security and safety within the site. Staff may need to access restricted areas of the venue, and uniforms help them gain access to these areas open only to authorised personnel. 

Uniforms can also include reflective materials, making employees visible and enhancing their safety in low-light conditions.

Uniforms can also help to increase brand visibility and recognition. When your team is out in the field, wearing uniforms with your company logo or branding, it can lead to new business opportunities and establish your company as a leader in the industry.

Finally, and most importantly, uniforms can also serve as a safety measure. Your team may need to wear PPE that are designed to protect them from hazardous materials or situations. This can include high-visibility clothing, protective gear, or clothing that is designed to withstand extreme weather conditions. By providing your team with the appropriate uniforms, you can help to keep them safe and reduce the risk of accidents or injuries.

At Stadium Support Services, we understand the importance of uniforms and identity in facilities management. That’s why we take great care to ensure that all of our team members are equipped with the appropriate clothing and equipment for their specific roles. Whether it’s high-visibility clothing for our traffic management team or protective gear for our stadium cleaning crew, we prioritise safety, professionalism, and unity across all areas of our business.

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Can you tell us what Rope Access is?

Rope Access is a means of accessing areas and places using trained operatives who utilise industrial climbing techniques and methods. It’s very different from the recreational climbing that people know, in that it is far more robust and safe.

Originally it was used within the Oil and Gas industry where they had difficulty accessing certain areas of a rig and needed the skills of climbers to get there and carry out the jobs required.

Are there many people or industries using Rope Access contractors?

I’ve seen it grow considerably in my time on the ropes however there is still an antiquated use of traditional methods like mobile platforms and scaffolding which really isn’t applicable to modern structures and size of buildings.

As buildings get more and more intricate and complicated Rope Access really starts to shine. It’s crazy it’s taken so long to be noticed as the fastest, safest, and cheapest form of access.

Is it safe?

Absolutely, it is by far the safest form of high-level work and that is finally being realised. There used to be fear surrounding it as people were uneasy with technicians being so exposed, but you can research for yourself that it is proven to be the safest means of work like this. As an IRATA Level 3 myself, I can say for sure that no operative on the ropes puts their own life at risk for the task at hand. We all take great care in what we’re doing because we’re the ones that would pay the price if we didn’t.

What does IRATA Level 3 mean?

IRATA stands for Industrial Rope Access Trade Association. It is the main governing body in the UK, but they also operate internationally. It is pretty much seen as the industry standard for any Rope Access division. As I mentioned before, it came from the oil and gas industry in and around the 80’s. They needed to start to set some rules and guidelines for operations that were going on to ensure the safety of the people working on the ropes. There are 3 levels to the IRATA training system. You must have worked for a minimum of 1 year or 1000 hours at each level to progress. Level 3 means that you have been trained to the highest standard and are a supervising technician. It also shows that you have been trained to rescue in most scenarios.

Have you had to rescue people?

Thankfully I haven’t had to rescue anyone, although I have performed a few staged rescues. I used to be part of the rescue team for the Emirates cable car in London and I’m also a trainee USAR technician for an International Urban Search and Rescue charity team called S.A.R.A.I.D.

So what is your role at Stadium Support Services?

I head up the Rope Access Division at SSS. We have a great vision and passion for what Rope Access can do and think the combination of our industry experience and reputation enables us to deliver something great. We’ve carried out some high-profile projects such as works at Twickenham Stadium, Wembley Stadium, Sixways Stadium, the Kia Oval and the HS2 project

Do you operate in Stadia only?

No, not at all. We carry out all kinds of Rope Access works like Working at Height Consultation, Construction Works, Rescue Teams, Maintenance, Event Rigging, Commercial buildings, Pest Control, Condition Surveys, Cleaning and many more.

What is your own working background?

I have predominantly a construction-based background, I started building agricultural buildings when I was 16, timber frame structures mostly. Pretty much always been working at heights in one way or another. After that first job, I went to events and rigged grandstand seating like large-scale scaffolding. I did this in the summers whilst living out in the Alps where I started working with the cable car maintenance teams. During this time, I decided to train for my IRATA. Then I moved back to the UK to work in London in Rope Access and spent a few years in London on buildings like the Shard, 20 Fenchurch Street, and the Tower in Vauxhall.

It was a great time for Rope Access in the city. Following my 7 years as a subcontractor for the last 8 years I’ve been managing Rope Access teams all over the country in many different sectors. So, are you now completely office based? Not entirely no, I try to be on the ropes at least every week and more if I can. I must ensure things are being done correctly on site and that can only be achieved by getting on the ropes myself. I think it’s important to stay involved, so then you know what you’re expecting of your team.

Have you got any big projects on the horizon?

Ah ha, well that would be telling! Put it this way, we’re working with some big clients the likes of the RFU, The FA at Wembley, CBRE and of course the Kia Oval so I would say to watch this space as well as some interesting partnerships with overseas companies looking to make an impact here in the UK.

I’m really excited about the projects we have in the pipeline for 2023 and look forward to not only showcasing Rope Access but also highlighting Stadium Support Services as the go-to company for all Stadium and building maintenance.

Since 1911, International Women’s Day has been a global marker, that draws focus to the goal of a gender-equal world free of discrimination, bias, and stereotypes.

Women are shaping the future of FM as an industry and are key to identifying the needs of women as end-users. We sat down with Mags Knowles, Site Supervisor stationed at Farnborough International, to get to know her better and explore her career journey within Stadium Support Services.

How long have you worked in Facilities Management?

Stadium Support Services has been my first role in Facilities Management. I started out with some apprehension, not fully knowing what to expect but my experience has been fantastic. I always say if you love what you do, you don’t work a day in your life, and this is certainly true throughout my experience in this business. I have been here for three years and am proud to have worked my way up to Site Supervisor in this time. 

How did you start out in your career?

I began working for Stadium Support Services just as Covid-19 hit the UK. I had been in touch with a friend who was running events within Farnborough International. My background is administrative, and I spent many years working in Frimley Hospital. I was put forward for an interview and offered a temporary position within the events management team. 

I’ve always had a good work ethic and always go into everything I do with 150% effort. On my first day, we were covering an event for the electric car brand, Polestar. I was quickly noticed by the client as a high performer and was personally requested back for multiple events. We were going through safety measures for covid and so important that the rigid cleaning processes were thoroughly executed, it was critical that touchpoints were sanitised regularly (doorplates, handles, doors etc)  to keep the spread of the virus to a minimum, and I always ensured that the team was hyper-vigilant.

Operations Director, Scott Hudson knew I was looking for full-time work, and with the feedback received he offered me the full-time contract knowing that I was reliable and hardworking. I was thrilled to be able to grow and progress within this new role, I’m so lucky to work with such a fantastic and supportive team.

Who has been you your greatest inspiration throughout your career?

My mum. She has an incredible work ethic, she is a hard worker, and has always championed the merits of giving 150% to everything you do. It has been drummed into me which I have now subsequently drummed into my own children. 

What is the most important piece of advice you have been given?

The best advice I was ever given is, to leave your private life at the door on your way to work.  Pick it up on your way out and deal with it then. I always really try to focus on the job at hand when at work and deal with personal issues outside of this time. 

I would also always say never to assume anything – I did it once and I learned my lesson. Get all of the facts before making an informed decision.

What is the most important message you want to send out to young women thinking about their careers?

You need to be serious about what you want to do. Don’t go into anything half-heartedly. Always be reliable, responsible for your actions, and accountable.

Your personal life needs to be separated from your work life. Always be yourself, be honest, and be hardworking. Hard work always pays off. 

How do you influence your colleagues around you and the wider business?

I encourage and support my colleagues to build confidence and install positivity. I always ask for their opinion on how they think they would tackle or run a project first – I like to involve people and ask their opinion. Collaboration is always key. 

It’s so important to influence team members to coax them out of their comfort zone and empower them to think independently. Leading a team is a joint effort, and how you talk to people is so vital. It’s critical to always remain calm and never talk down to anyone. A little respect goes a long way, otherwise, you will never get the best from your teams. 

How would you encourge more women to work towards roles in FM?

I could talk about how much I love my job all day and would hand on heart encourage anyone, women, and men to get involved in FM. It has been perceived as a male-heavy industry, but I’m seeing this start to shift, with gender inclusion becoming more and more commonplace. I count myself extremely fortunate to have found something I love to do, and I enjoy managing every single event. Every day is so different, and you get to meet so many different people from so many different businesses and brands. I get so much job satisfaction when I see the processes that we have created, come together to form seamless project execution. I know that the plans we form will always lead to a fantastic outcome and the team are experts at what they do, they can activate with their eyes closed. It’s also wonderful when you receive fantastic feedback from the client praising the team on a job well done. The job also keeps you super fit, which is another bonus.  

Why do you think diversity and equality in the workplace is so important?

Gender equality in the workplace is so important. It means that all employees are treated fairly and with respect, regardless of their gender. This promotes a positive and inclusive workplace culture where everyone feels valued and supported. Gender equality promotes diversity and inclusion in the workplace, which can lead to greater creativity, innovation, and problem-solving abilities. When employees come from different backgrounds and perspectives, they bring different ideas and experiences to the table. Companies have a social responsibility to ensure that all employees are treated with dignity and respect, regardless of their gender or any other characteristic.

If you could meet with an inspirational woman, dead or alive, who would it be and why?

I would have loved to talk to Princess Diana when she was alive. She was dedicated to humanitarian causes and her charitable work and advocacy were inspiring, she helped to change attitudes and policies across the world. She was known for her kindness and empathy towards others, particularly those who were marginalised or vulnerable. Her compassion and willingness to connect with people from all walks of life made her relatable and loved by many. She was passionate about showing her boys the real world outside of the royal family and ensured that they understood this.

What are you most proud of in your career?

I am so proud to have started a new career and worked to progress so quickly within the business. It is a testament to the fact thatI am confident and capable. I have come a long way and it just goes to show that regardless of where you are in life, with hard work and determination you can always excel in something new.